Terms of Service
Last updated 20.11.2025.
These Terms of Service (“Terms”) govern the use of services provided by Luvatech (“we,” “us,” “our”), including AI services, automation systems, SaaS platforms, and related digital solutions. By using our website or services, you agree to these Terms.
1. Business Information
Business Name: Luvatech
Business Type: Sole proprietorship (paušalni obrt)
Location: Croatia
Website: www.luvatech.com
Contact Email: [email protected]
2. Services Provided
Luvatech provides:
AI chatbots and conversational systems.
Custom API integrations.
Business automation and AI agents.
AI and digital consulting.
SaaS dashboards and hosted systems.
Other related digital and AI solutions.
These services may include access to third-party AI infrastructure such as OpenAI.
3. Eligibility
To use our services, users must:
Be 18 years or older.
Use the service for business use only.
Access from any country where such services are legally permitted.
We may refuse access where required by law.
4. Payment Terms
Some services may require payment.
Payments may be processed using Stripe.
Prices, billing frequency, and additional payment terms are disclosed at the time of purchase.
Unless otherwise specified, payments are non-refundable.
Services may be suspended for non-payment.
5. User Responsibilities
Users agree to:
Use services only lawfully.
Not misuse AI systems, including attempts to break, overload, reverse engineer, or bypass limitations.
Respect intellectual property belonging to others and to Luvatech.
Not upload prohibited or illegal content.
Be responsible for any activity performed under their account.
6. Company Rights
Luvatech reserves the right to:
Enforce usage limits.
Modify or update features, pricing, or availability.
Deny access to users who violate these Terms.
Suspend or terminate services when legally required or due to abuse.
7. Intellectual Property
Luvatech Rights
All software, platform features, branding, website content, and proprietary systems remain the exclusive property of Luvatech.
Users receive a limited license to access and use the services.
User Content.
Users retain ownership of content they upload to the platform.
AI-Generated Content.
Users own AI outputs generated through the platform.
Users are responsible for reviewing, validating, and using AI results responsibly.
8. AI-Specific Rules
Users agree:
Not to provide sensitive, confidential, or legally protected data as AI inputs.
To review AI output before relying on it, especially in legal, medical, financial, or operational contexts.
To use AI results only in compliance with applicable laws.
Luvatech does not guarantee the accuracy, safety, or suitability of AI responses.
9. Use of Third-Party Services
Our platform may integrate with third-party solutions such as OpenAI, Twilio, GoHighLevel, Grook, and others.
By using our services, users acknowledge that:
These providers may process data according to their own policies.
Luvatech is not responsible for outages, errors, or data handling performed by third-party systems.
10. Service Availability
We strive for continuous availability, but:
Services may be updated, modified, or discontinued at any time.
We are not responsible for downtime due to maintenance, security, force majeure, or third-party failures.
11. Disclaimers and Limitation of Liability
To the fullest extent permitted by law:
Services are provided “as is” and “as available”.
We do not guarantee accuracy, reliability, or correctness of AI outputs.
Users accept full responsibility for how they use or act upon AI results.
We are not liable for financial loss, data loss, business interruption, or any indirect damages.
We are not responsible for third-party system failures.
If liability is ever imposed despite this limitation, it will not exceed the amount the user has paid for services in the prior 12 months.
12. Governing Law and Disputes
Disputes may be resolved through:
Court proceedings in Croatian jurisdiction.
Mediation or arbitration if mutually agreed.
Any additional methods permitted by local law.
13. Termination
Access to services may be terminated:
By user request.
For violations of these Terms.
Due to non-payment (if applicable).
If Luvatech discontinues the service.
If required by legal or regulatory action.
Upon termination, user accounts and data may be deleted in accordance with our retention policies.
14. Changes to These Terms
We may modify these Terms at any time. Changes become effective once posted on our website. Continued use of the service indicates acceptance of the updated Terms.
15. Contact Information
For questions or concerns regarding these Terms, contact:
Email: [email protected]
By accessing or using our services, users confirm that they have read, understood, and agree to these Terms.