Privacy Policy
Last updated: 20.11.2025.
This Privacy Policy describes how Luvatech (“we,” “us,” or “our”) collects, uses, and protects personal information when users interact with our services, website, AI systems, and related platforms. We are committed to protecting user privacy and handling personal data in a transparent and lawful manner.
1. Business Information
Business Name: Luvatech
Business Type: Sole proprietorship (paušalni obrt)
Location: Brodsko-posavska županija, Croatia
Website: www.luvatech.com
Contact Email: [email protected]
2. Information We Collect
We may collect the following types of personal data when users interact with our website or services:
User-provided input, including text submitted in forms, AI chat interactions, or service requests.
Contact information, such as name, email address, and phone number.
Account login details, where applicable.
Location data, when shared by the user or inferred from device/browser information.
We do not intentionally collect sensitive personal data unless expressly provided and required for service delivery.
3. How We Use Your Data
We use personal information for the following purposes:
Providing and improving our AI and digital services.
Personalizing user experience and service recommendations.
Customer support and communication.
Marketing and promotional purposes, when users have not opted out.
We do not use personal data to make automated decisions that have legal or significant effects on users.
However, some third-party AI platforms we integrate (e.g., OpenAI) may process data in automated ways as part of their service.
4. Use of AI and Machine Learning
Our services may send user inputs to third-party AI model providers (e.g., OpenAI) to generate responses or process data.
Luvatech itself does not use collected user data to train AI models.
However, third-party AI providers may process data according to their own privacy policies.
Users are encouraged to avoid sharing highly sensitive personal information during AI interactions.
5. Third-Party Service Providers
We may share personal data with trusted third-party service providers to operate and improve our services, including:
OpenAI, Anthropic, and similar AI model providers.
CRM / automation platforms (e.g., GoHighLevel).
Marketing and communication platforms (e.g., Twilio, Grook).
These providers may process data on our behalf in accordance with their own privacy terms.
We do not sell personal data to third parties.
6. Data Retention
Personal information is retained as long as the user maintains an account or until the user requests deletion.
Upon deletion requests, we will securely remove associated data unless retention is legally required (e.g., billing obligations).
7. Data Security
We implement appropriate technical and organizational measures to protect data, including:
Encrypted transmission (HTTPS).
Secure storage and access controls.
While we strive for full security, no digital system can be guaranteed 100% secure.
8. International Data Transfers
We do not intentionally transfer personal data outside the user's country.
However, third-party service providers (such as AI platforms or CRM tools) may process data in their own global infrastructure,
subject to their compliance requirements.
9. User Rights
Users have the following rights, where applicable under GDPR and other regulations:
Right to delete data – Users may request account and data deletion.
Right to opt out of marketing communications.
To exercise privacy rights, users may contact:
Email: [email protected]
Additional rights under GDPR (such as access, correction, and portability) may apply, and we will comply where legally required.
10. Cookies and Tracking
If tracking tools or cookies are implemented in the future, users will be informed and given the ability to consent or opt-out as required by law.
11. Links to Third-Party Websites
Our services may contain links to external websites. We are not responsible for the privacy practices or content of third-party platforms.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Information
For questions, data requests, or privacy concerns, users may contact:
Email: [email protected]
By using our website and services, users acknowledge this Privacy Policy and agree to our data handling practices as described.